Indian Journal of Open Learning (ISSN: 0971-2690), Vol 27, No 2 (2018)

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Web-Based Technology for Student Support Services in ODL System: Experiments of Regional Centre Jaipur



Web-based technology emerged as a powerful means of learning in today’s world. It is not just limited to classroom process. It has extended beyond the four walls of classroom to facilitate and promote student support services in the ODL system. Management of learning efficiency depends upon the quality of student support services. Quality of student support services can be made meaningful with adaptation of web-based technology. Utilization of the potential capabilities and strength of technology in ODL system is the real need of the hour. Technology mediated student support system has multiplier effort for providing better access, quality and equality. It’s a challenge to make it learner friendly and a means to spread digital literacy among all learners. IGNOU is emerged as a leader in the field of ODL system in terms of bringing innovations in designing and developing technology enabled learning environment. We have a long way to go in terms of effective and efficient implementation of web based technology for having an appropriate Learning Management System (LMS) in ODL system. This demands capacity building of all functionaries to adapt to new technology. IGNOU Regional Centre (RC) Jaipur took a major initiative to experiment utilization of web based technology to bring a revolution in LMS by effective and efficient integration of technology. The following specific technology mediated features are integrated with student support services of RC Jaipur to address the issues of access, equity and quality of implementation of programmes through ODL mode and bringing efficiency in routine office management system of RC & Learning Centres in the region.


  1. Online Quick Contact: Asynchronous Learners Query Management  System.
  2. Online Confirmation of Admission and Re-Registration
  3. Online Study Material Tracking System
  4. Online Monthly Monitoring Report: A mechanism of academic monitoring and monitoring of  administrative and financial activities of Learner Support Centres (LSCs)
  5. Online Processing of Bills and Vouchers of Finance and Accounts Section of LSCs: A mechanism to bring accuracy and transparency in financial management


The present paper is an attempt to explain the potentials of web based experiments of RC Jaipur to facilitate LMS as well as developing transparency in academic administration and management. It would help us to think of bringing a systemic revolution in ODL system in our country.

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Published by Indira Gandhi National Open University, New Delhi, India.
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