Student support service (SSS) has been recognized as an integral and essential component of distance teaching-learning and provision of SSS predominantly guides the learners for self-study and maximises the learning outcome of distant learners. Therefore, fundamentally the focus should not be merely in strengthening SSS but also in extending quality service to the learners. The aspect of quality is not in-built in the system but is achieved by continuos improvement and innovation for which the thrust should be towards the process ofplanning. In order to plan the quality, the planners need to be supplied with relevant information and quality indicators. In this article, quality indicators for SSS in DE at the micro level, for lndian context, have been designed which also exhibit the dual function of standard or norm for measuring the quality. This study underpins the role of quality indicators in providing new direction to the policy makers and other stake holders in assessing the performance of the distance learning institutions in the are a of student support.