Learners’ Perception on Support Services at Regional Centre, Kolkata of IGNOU

Abstract

The objective of this study is to examine views and perceptions of distance learners on importance and accessibility of student support services at the Kolkata Regional Centre of IGNOU. For that the present researcher uses both qualitative and quantitative data collection and analysis methods.

In the first phase of the study a questionnaire (PLSSQ) was developed through review of literature and institutional artifacts. Then it was administered to the distance learners to collect data about demographic information and their perceptions about the accessibility of support services. It also included open-ended questions to allow participants to comment on support services which are mostly neglected in their distance learning experience, and also allow them to offer suggestions for improving and/or expanding the existing learner support services.

The results revealed that, the distance learners are highly satisfied with the distribution of study material (SLM), effectiveness of Student Handbook and FAQs, information services of the Study Centre (SC), its geographical location and students friendly behavior of staff at ‘Material Distribution Centre’.

Statistical tests (t-test) revealed that, there are no significant differences (p < 0.05) in importance and accessibility ratings of academic, affective and administrative support services based on gender and level of study of the learner.